Frequently Asked Questions

Contact

Musex OÜ
J.Vilmsi 47
Tallinn, 10126
Estonia
Registration code: 12415893
E-mail:[email protected]

PAYMENT OPTIONS

Delivery

RETURNS AND REFUNDS

REGISTER AS CUSTOMER

Payment methods we accept

Paypal:
More information about Paypal.
Credit cards:
Internet card payment (Visa, MasterCard) 
After an order has been placed, the client is automatically directed to the payment page of E-Commerce Payment Gateway interface, where he shall insert his card data. E-Commerce Payment Gateway interface authorises the transaction at the bank through Nets Estonia AS. After entering the card number, security code and expiry date, the payment is authorised by the client`s bank. When the system requests the card data, the SSL, MasterCard SecureCode, Verified by Visa will be used, ensuring that the exchanged information cannot be copied or altered by unauthorised persons. 

Pro-forma:
Only juridical persons can pay with pro-forma invoices. Pro-forma payment option requires a user account.
Please contact us via e-mail and describe your wish.
- Your name - Your e-mail address - Subject: Pro-forma order - Message: company information and order wish

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Where we deliver to and how much it costs?

Worldwide:
- Registered postal service - price: 5,90 € - handling fee: 0,50 € - handling fee LP: 2,00 € - 3-7 business days

Finland and Sweden:
- SmartPost - price: 10,00 € - handling fee: 0,00 € - handling fee LP: 0,00 €
- Registered postal service - price: 5,90 € - handling fee: 0,50 € - handling fee LP: 2,00 € - 3-5 business days
Estonia:
- SmartPost - price: 2,90 € - handling fee: 0,00 € - handling fee LP: 0,00 € - 1-2 business days
- Regular postal service (max 2 items; exc. vinyls) - price: 4,00 € - handling fee: 0,00 € - handling fee LP: 0,00 € - 2-3 business days
- Omniva Courier - price: 5,00 € - handling fee: 0,00 € - handling fee LP: 0,00 € - 1-2 business days

Regular postal service (EU countries)
Parcels are delivered to recipients through their mailboxes. Notification on the arrival of the mail will be left in the addressee's mailbox for parcels with dimensions that exceed the dimensions of mailboxes, and the addressee can collect the delivery from the postal institution specified on the notification. 

Regular postal service delivery can be chosen if you order maximum of two items (excluding LP-s). For LP-s parcel service can’t be used due to size restrictions.

WARNING: Ordinary postal service parcels can not be tracked. When the parcel is lost, there is no way to locate it afterwards. Please make sure your mailbox is secure to avoid theft.

Registered postal service
Parcels are delivered to addressees at their residence or location against their signature. One delivery attempt will be made. If the parcel cannot be delivered, notification of arrival of the parcel will be left in the addressee's mailbox, based on which the parcel will be issued to the addressee at the post office. Delivery can be tracked.

Tracking information for Estonia
Tracking information for 
Finland
Tracking information for 
Sweden
Tracking information for other countries -> find from 
UPU website.
More information www.omniva.ee

SmartPost parcel points
The SmartPOST automatic parcel point is a new, simple way of sending and receiving parcels. When you order a product from an online store, you will be notified of the parcel’s arrival by SMS and you may conveniently pick up your parcel from the SmartPOST parcel point you have selected.

Information about the service: http://uus.smartpost.ee/en/
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Can I track my order?

Tracking is possible if you choose one of the following delivery methods:

Registered postal service: UPU website
Smartpost: http://uus.smartpost.ee/saadetise-otsing

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What if the parcel is lost or delayed?

In case the parcel has been lost or delayed the customer can ask for status update.

To find your parcel please contact us [email protected] fill in following information:
Your name
Your e-mail address
Subject: Lost parcel and parcel number
Message: Overview of your situation (parcel has not arrived) and ORDER NUMBER

Please note that with regular postal service we are not able to do anything. Only option is that postal service finds the parcel on their own and delivers it to correct address. CDMarket has no control over this process.

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Can I change or cancel my order?

Changing your order

You can change your order if it hasn’t been processed yet.
If you would like to swap an item for another it can be equal or lower value than the one you have already paid for.

Cancellation

Order can be cancelled in case we are not able to deliver the purchased item. If it has already been dispached for delivery we are unable to cancel the order.

  On both cases please write us [email protected] soon as possible and fill in the following information:
Your name
Your e-mail address:
Subject: Cancellation of order / Changing the order (always include order number)
Message: Product you would like to replace with another one or product you don’t want
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What if I recieve a faulty product?

In case the product is faulty or damaged you can return it to CDMarket.

Please read the conditions for returns in section „How can I return products".
We will try to find a quick solution and replace the faulty product.

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How can I return purchased products?

According to law you can return the purchased product on following cases:
- Products can be returned within 14 days from the delivery date.
- Product has to be in original packaging and unopened.
- Intent for returns has to be sent to us within 14 days via [email protected]
- Products have to be returned to us immidiately and no later than 30 days from delivery.
- Return cost will be paid by customer unless the delivery was faulty.
- Payment will be returned to customer within 30 days from the date when you notified us about the return.

  Return process:
1. Send us your intent to return products via [email protected] include following information:
- Your name
- Your e-mail address:
- Subject: Order cancellation and return (and order number).
- Message: Product you would like to return and the reason for return.
2. We will contact you as soon as possible and confirm the return request.
3. Send the product(s) to us by mail.
4. Wait for delivery of replacement product or return of funds to your bank.
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How to register as customer?

There are two options available to become a registered user:
Front page registration
- Click on „Register“ icon on top right hand corner.
- Fill out the registration form.
- Click on „Create account“ button.

Registration during the check out
- Add items to basket
- Continue as a visitor and enter your e-mail address
- Fill in the shipping information
- Check the „Create user account“ box
- Fill the password field
- Click on „Continue“ and finish your order

IMPORTANT: Password needs to be at least 6 characters!

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Forgot your password?

In case you can´t remember your password, follow these instructions:
- Click on link „Forgot your password“ under „Sign in“.
- Fill in your e-mail address.
- Click on „Send instructions".
- Check your inbox and click on the included link.
- Fill in new password.

How to change your contact details?

To change contact details you first have to log in.
1. Choose „Sign in“ from top menu
2. Insert your e-mail address and password and click „Sign in"
3. Choose „My Account“ from top menu
4. On the left hand side you will see the last billing information and shipping details with „Change address“ buttons

Changing the address
To change either billing information or shipping details, please click on „Change aadress“ button and enter new details. Click on „Save“.

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